If you are unhappy with your purchase, you have up to 30 days from receipt of the merchandise to return it to us. Simply email us at firstname.lastname@example.org with your order number and the reason for the return, and we will reply with your RA (Return Authorization) number as well as instructions as to how to get your item back to us. Refunds are processed on our end within 1-2 business days of us receiving the item and you can expect your original payment method to be credited within 5-7 business days from then.
If you are exchanging a damaged or incorrect item, we will provide you with a prepaid label to do so, and we will ship your replacement item as soon as we receive the original one back. You must notify us within 7 days of receiving a damaged or incorrect item in order for us to be able to exchange or refund your shipment. You’ll need to save the packaging if you’ve received a damaged item so that the carrier may come by and inspect it so we can process the claim.